Q: How can I forward my post?
A:
-
Open Your Inbox
-
Click Inbox in the Mail Platform.
-
-
Select the Item
-
Find and click the mail item you’d like to forward.
-
-
Choose “Forward”
-
Click the ϟ action menu in the top‑right of the mail view.
-
Select Forward from the dropdown
-
-
Configure Forwarding Options
-
Choose a Destination: Select one of the forwarding addresses you added during onboarding.
-
Select Delivery Options: Pick your preferred service level—e.g., Tracking, Next‑Day Delivery, or Insurance.
-
Q: How can I track my forward requests?
A:
-
Pending Shipments: After requesting a forward, log in to the Mail Platform and go to Mail Tab > Pending. Your item will appear as “Pending.”
-
Completion Notification: You’ll receive an email once the post room completes the forward. The item will then move to Completed > Forwarded in the Mail Platform.