---
title: Why can't I see my postal Item?
description: All postal items appear in your Inbox folder unless a manual or automatic action is taken on an item. When an action (automatic or manual) is taken on an item, it moves to the Pending folder. After th
---

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1. [Help & Support](https://workspace.officesuites.ie/knowledge-base?hsLang=en)
2. [Postal Questions](https://workspace.officesuites.ie/knowledge-base/postal-questions?hsLang=en)

# Why can't I see my postal Item?

- All postal items appear in your **Inbox** folder unless a manual or automatic action is taken on an item.
- When an action (automatic or manual) is taken on an item, it moves to the **Pending** folder.![](https://workspace.officesuites.ie/hs-fs/hubfs/Screenshot%202025-05-19%20at%2016-47-12-png-3.png?width=670&height=364&name=Screenshot%202025-05-19%20at%2016-47-12-png-3.png)
- After the requested action is completed, the item returns to the **Completed** section of your inbox, under the actionwhich was taken.

If you require any further assistance you can email us at vosupport@officesuites.ie. 

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